In today’s experience-driven economy, customer service has evolved from a cost center to a strategic differentiator. Service leaders are no longer measured solely on ticket resolution times or call deflections—they’re measured on the quality of every interaction, the...

With the 2027 SAP ECC support deadline approaching, most organizations have already begun planning their transition to SAP S/4HANA. But 2026 is not just another year to “get ready.” It’s the make-or-break window for ECC customers to define a migration path that...

Moving From AI Experiments to Real Business Value: Why Your ERP & Data Foundation Will Decide Your 2026 Success Over the last couple of years, enterprise AI has gone through its “experimental phase.” CIOs have run pilots, tried prototypes, engaged with multiple...

For decades, traditional enterprises – from manufacturing giants to consumer brands – have operated on a simple